13 Things You Should Know About Each Resident

I love it, it's so useful!!!

I know my regular bingo players "lucky numbers" and where they usually sit when they play so I make sure that they have cards with their numbers waiting for them.

Their family structure, past and present. People who didn't have children can still be grieving about that in retirement so Mothers' Day activities need to be handled with care, and the person brought up in an Orphanage may become very sad if a 'School Days' theme brings back negative memories. With knowledge we can avoid these situations.