So glad I found you, your site is such a blessing to me 😊. I have been a PCA for 17 yrs. I am in charge of making up the monthly calendar and coming up with new ideas. It was starting to be a real challenge. I encourage all my residents to join in daily but they need new things offered to hold their interest. So glad I took a chance and signed up with you!!! You're making my job a lot easier. Thank you and keep up the great work !! It's so appreciated.
I am thinking, you mean quality improvement
This article may help you
https://www.goldencarers.com/9-areas-of-focus-for-quality-improvement-in-senior-care/7319/