Providing care to residents with aggressive behavior can be extremely challenging. Considering the number of residents we work with and the close living quarters they live in, we will at times be faced with someone who is unhappy no matter what lengths we take to care for them.

Providing care to residents with aggressive behavior can be extremely challenging. Considering the number of residents we work with and the close living quarters they live in, we will at times be faced with someone who is unhappy no matter what lengths we take to care for them.

In this article we cover:

  • 6 Tips for Approaching Unhappy Residents
  • 5 Reactions to Avoid
  • Support for Caregivers is Vital
  • You Can't Please Everyone

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Kathleen 9th Jul 2020 OT &PT Assistant
I work in a Dementia Wing, and we get aggressive behaviour all the time, different things work on different residents obviously .Some residents will go for a walk away from everyone. Or ask them very quietly And slowly what’s upsetting them and if communication is not good, maybe suggest are they hungry ,thirsty, wanting to go to the toilet ,sometimes not always it’s sometimes the simple things .
To agree and support what ever is worrying them ,ask them if there is anything I can do to help, if a resident says Go Away ,do it don’t continue trying to talk, watch them from a distance and come back 10 mins later ,with a smile on your face and say good morning like it’s been the first time they have seen you. Knowing your resident is the key, Not every thing works but it’s trial and error.
John 12th Feb 2019 Activities Assistant
Great article!
John 12th Feb 2019 Activities Assistant
I'm not the greatest at managing aggressive behavior, but I now feel a little more confident after reading this article!
Talita 17th Feb 2019
So glad you found some useful tips here. Thanks John! All the best!
Matylda 30th Jan 2019 DT
Amazing what love and kindness can achieve . I asked very verbally aggressive resident if he can be my friend because I really need one at the moment and gave him a hug ,he smiled at me and said yes ,he was always verbally abusing as soon as he seen me . It is working so far ...
Molly 30th Jan 2019 Activity Professional & Writer
What a wonderful thing you've done for this gentleman! Offering purpose through friendship is such a beautiful idea. Thank you for sharing, Matylda!
Talita 27th Jan 2019
Thank you so much for your feedback Camille, we really appreciate it! x
CAMILLE 22nd Jan 2019 GERIATRIC CAREGIVER
These are really helpful tips to manage aggressive behavior . I have shared these tips with my colleagues and we have been implementing them and we have seen positive results. I truly appreciate the addition information. Thanks Golden Cares for the great work you do.
Molly 30th Jan 2019 Activity Professional & Writer
Thank you, Camille, for sharing your results! I'm so happy to hear that you are working together to handle these types of situations as a team.
Molly 20th Jan 2019 Activity Professional & Writer
Molly has shared a new article: How To Manage Aggressive Behavior
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