Volunteers usually keep their hours for a few reasons. For the volunteer, it can add a nice dimension to their 'Curriculum Vitae' when looking for a job. For the Volunteers' Coordinator the keeping of record provides accountability; is the volunteer program working? Is the turnover of volunteers excessive? What could be done to improve the volunteer's program? For the facility, it goes along with the 'Continuous improvement' efforts to raise a residential aged care facility's performance as per Accreditation Standards Agency's requirements.
I always appreciate your new ideas and suggestions. It certainly helps in the creativity and idea areas immensely. Keep up the great emotional support that you provide!